The complaint procedure is designed to assist students who have perception of unfair and/or unlawful treatment. A student is defined as any person enrolled full or part-time in credit or non-credit courses at the University. A complaint of unfair and/or unlawful treatment formally charged by a student against a University employee, in regard to the application of University rules, policies, procedures, and regulations, should be resolved without initiating the formal procedure, if at all possible.

Occasionally however, students may wish to make a complaint about the services they receive. Please note that it is generally beneficial to the student to discuss the problem with University personnel prior to filing a formal complaint. University personnel are available to advise students. Students should not hesitate to contact a faculty member, counselor, or any other University staff person.

Official complaints are filed by completing and submitting Form 028 Student Complaint Reporting Form.  If a complaint is not resolved, or reasonable steps to resolve a complaint are not agreed upon then the student must, within seven (7) working days of a decision, take his or her complaint to the Executive Vice President and Dean of Faculty. If the complaint pertains to sexual harassment, handicapped status, racial or ethnic harassment, or academic matters, the student should follow the procedures as outlined below.

In any case, if a complaint cannot be resolved after exhausting the University’s complaint and grievance procedure, the individual may file a complaint with the state approving authority for postsecondary institutions in North Carolina. For more details see Distance Education Disclosure.

Academic Complaints

Students who feel that they have been treated unjustly by a faculty member in any matter pertaining to their academic work shall appeal first to the faculty member.If after appealing to the faculty member a student remains dissatisfied or believes suitable action has not taken place, complaints should be addressed to the Executive Vice President and Dean of Faculty, and as final recourse to the President of the University. The name, title, and office location of the Executive Vice President and Dean of Faculty is:

Dr. Scott D. Winnail
Executive Vice President and Dean of Faculty
2301 Crown Centre Drive, Room 119
Charlotte, North Carolina 28227-7705
(704) 708-2292

Sexual Harassment and Related Grievances

The University does not discriminate on the basis of sex in the admission or access to, or treatment or employment in, its programs or activities. Complaints should be addressed to: the Title IX Coordinator who has been designated to coordinate Title IX compliance efforts and matters of sexual harassment. A copy of the procedure for making complaints is set forth in the Student Handbook. The name, title and office location of the Title IX Coordinator is:

Michelle R. Broussard
2301 Crown Centre Drive, Room 114
Charlotte, North Carolina 28227-7705
(704) 708-2294

Handicapped Status and Related Grievances

The University does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its programs or activities. Complaints should be addressed to the Section 504 Coordinator who has been designated to coordinate Section 504 compliance efforts. A copy of the procedure for making complaints is set forth in the Student Handbook. The name, title and office location of the Section 504 Coordinator is:

Kenneth L. Frank, Jr.
2301 Crown Centre Drive, Room 115
Charlotte, North Carolina 28227-7705
(704) 708-2296

Racial or Ethnic Harassment

The University does not discriminate on the basis of race or ethnicity in the admission or access to, or treatment or employment in, its programs or activities. For the purposes of this procedure, racial or ethnic harassment is considered to occur when any individual is subjected to arbitrary, capricious, or discriminatory treatment on the basis of race or ethnic origin. Any student in the University who believes that he or she has been harassed on account of race or ethnic origin by any member of the University community may bring a complaint through the Executive Vice President and Dean of Faculty. A copy of the procedure for making complaints is set forth in the Student HandbookThe name, title, and office location of the Executive Vice President and Dean of Faculty is:

Dr. Scott D. Winnail
Executive Vice President and Dean of Faculty
2301 Crown Centre Drive, Room 119
Charlotte, North Carolina 28227-7705
(704) 708-2292